Installation of Hardware
Unless negotiated otherwise, antennas, antenna mounting hardware, cable and power adapter(s) that Skyrunner installs on your property remains the property of Skyrunner. We expect to reclaim this equipment if you cancel service and will bill you for loss of the equipment if we cannot recover it. Any hardware that Skyrunner installs for the purpose of providing services to multiple tenants in a building remains the property of Skyrunner. If it is necessary to mount an antenna in a tree at a height of more than 20 feet in order to provide you with Internet service, a minimum $250 tree climb fee will be added to the installation fee. The tree climb fee will be determined when the Field Technician is on site. It will increase if the climb is especially high or challenging. The same tree climb fee will be charged every time a Field Technician needs to access the antenna or cable in the tree.
Optional networking hardware such as routers, access points, switches, and/or additional cabling can be purchased from Skyrunner. The installation and configuration of the first WiFi router or access point is included in the installation fee. The installation of any additional networking hardware is $75/hour plus the cost of the hardware. Hardware purchased from Skyrunner Internet comes with a 1 year failure warranty for new hardware and a 30 day failure warranty for used hardware. Any hardware that fails outside of these warranties, or any hardware purchased from a third party, can be repaired or replaced by Skyrunner, which has a minimum charge of $75.00/hour plus the cost of the hardware.
Our advertised speeds refer to the speed provided to your property. The result of a speed test depends on multiple factors, many of which are outside of our control. However, if the performance of your Internet service or the results of multiple speed tests is consistently slower than your plan, please contact us and we will work with you to identify the cause. If the cause is provision of slow speed to your location, we will resolve it or create a new service plan with you. If there is a different cause, we’re happy to help you resolve it within the boundaries of our expertise. We do not take responsibility for identifying and resolving problems outside of the speed provided to your property.
Skyrunner provides Internet plans with a data cap as well as plans with unlimited data. We monitor your data use according to your billing cycle. The data terms of your plan are stated on your recurring Invoice. You can upgrade or downgrade your plan at any time. For customers on a plan with a data cap, you will be sent an email notification if you use 75% of the data included with your plan and if you use 90% of the data included with your plan. If you exceed the data threshold of your plan, you will be billed for any extra data use at the rate stated on your recurring Invoice. You can monitor your data use by logging into your Secure Customer Portal. Click here to go to your Secure Customer Portal. If you have not yet created a login for your Secure Customer Portal, please click on the green button at the bottom of the sign in screen. When prompted, please enter the email address connected to your Skyrunner Internet account.
The most common reason for Residential customers to exceed the data threshold of their plan is streaming or downloading TV shows or movies. This includes streaming services such as Netflix, Hulu, HBO Go, Showtime Anytime, YouTube, iTunes and Amazon etc. This also includes TV shows or movies you watch “On Demand” when your Skyrunner Internet connection is connected to your DIRECTV, Dish Network and other TV providers. There can be other reasons. Click here to view our Video Streaming Guide. Let us know if you’d like to discuss any other possible reasons for high data use.