Your billing cycle starts on the date in the month that you started service. For example, if you started service on March 12th, your billing cycle will start on the 12th of every month and end on the 11th of the following month. Email bills are free. Paper bills are $2 each.
Day 1: Invoice emailed or mailed to you for the coming month of service.
Day 2: If autopay is enabled on your account, we will process payment of the account balance.
Day 13: If the Invoice has not been paid, a reminder email will be sent letting you know your bill is due in 7 days. If you chose to pay by check or money order, we recommend you mail it no later than this day. We require 7 days to receive and apply a check or money order to your account. To avoid a 5% late fee, we recommend it arrives at our office no later than day 18 of the billing cycle. If we cannot apply a check or money order payment to your account by day 25, a 5% late fee will be added to the Invoice. If a check payment is rejected, regardless of the reason, you will be charged a $10.00 fee.
Day 20: Due date
Day 21: If the Invoice has not been paid, a reminder email will be sent to you letting you know your bill is past due.
Day 25: If the Invoice has not been paid, a 5% late fee will be added to the Invoice.
Residential customers – Day 30: If the Invoice has not been paid, service will be disabled until payment of the Invoice and late fee are received.
Business customers – Day 34: If the Invoice has not been paid, service will be disabled until payment of the Invoice and late fee are received.
We do not use contracts, so you can change your Internet plan anytime you like. If you upgrade your plan to one of a higher price, you will be charged the price difference between the two plans. If you downgrade your plan to one of a lower price, you will be credited the price difference between the two plans. If you have a data overage, the charge will be added to your bill at the start of the next billing cycle.
Click here to go to your Secure Customer Portal
If you have not yet created a login for your Secure Customer Portal, click on the link to go to the login page, then click on the green button at the bottom of the sign in screen to register for a login. When prompted, enter the email address on your Skyrunner Internet account.
If you’re going to be away from your property
If you’re going to be away from your property for at least 1 month, you can lower your monthly bill to $10/month. Let us know the date you’ll be leaving the property and we’ll disable the connection on that date. The active rate will apply for the remainder of that billing cycle. You will be charged the away rate for subsequent billing cycles while you’re away. Let us know the date you’ll be returning to the property and we’ll enable the connection on that date. You’ll be charged the price difference between the $10/month away rate and the active rate for that billing cycle.
The away rate is $10/month regardless of the active rate. If we provide Internet service to more than one building on the property on the same account, we do not provide a discounted rate if you’re not using service in one or more of the buildings. Service can either be active at the active rate for all buildings or away and inactive at the $10/month rate for all buildings.
Abusive Internet Use
We reserve the right to disable the service of any customer we believe is involved in spamming, distributing pornography, hosting offensive websites, distribution of copyrighted material or excessive file sharing. Service can be enabled again once the situation has been assessed and the abuse has stopped.
If you need to cancel service
We don’t use contracts. You can cancel service any time and there is no cancellation fee. If you want to cancel service because you’re moving out, please contact us before you move out.
Changes to this Service Guide
We reserve the right to change our policies and edit this Service Guide at any time. Please check back for updates.