Installation of Hardware
Unless negotiated otherwise, antennas, antenna mounting hardware, cable and power adapter(s) that Skyrunner installs on your property remains the property of Skyrunner. We expect to reclaim this equipment if you cancel service and will bill you for loss of the equipment if we cannot recover it. Any hardware inside your building which Skyrunner installs for the purpose of providing services to multiple tenants in the building remains the property of Skyrunner.
Optional networking hardware such as routers, access points, switches, and/or additional cabling can be purchased from Skyrunner. The installation of the first WiFi router or access point is included in the installation fee, separate from the cost of the hardware. The installation of any additional networking hardware is $75/hour plus the cost of the hardware. Hardware purchased from Skyrunner Internet comes with a 1 year failure warranty for new hardware and a 30 day failure warranty for used hardware. Any hardware that fails outside of these warranties, or any hardware purchased from a third party, can be repaired or replaced by Skyrunner, which has a minimum charge of $75.00/hour plus the cost of the hardware.
Our advertised speeds refer to the speed provided to your property. The result of a speed test depends on multiple factors, many of which can be outside of our control, including the effectiveness of your WiFi hardware or devices. However, if the performance of your Internet service or the results of multiple speed tests is consistently slower than 80% of your plan, please contact us and we will work with you to identify the cause. If the cause is provision of slow speed to your location, we will resolve it or create a new service plan with you. If there is a different cause, we’re happy to help you resolve it within the boundaries of our expertise but we cannot take full responsibility for identifying and resolving problems outside of the speed provided to your property.
Skyrunner provides Internet plans that include a data threshold and plans with unlimited data. The data terms of your current plan should be stated on your recurring Invoice or Sales Receipt. Please let us know if it isn’t. If you exceed the data threshold of your plan, you will be billed for any extra data use at the rate stated on your recurring Invoice or Sales Receipt. You can monitor your data use by logging into our data monitoring service on our website. Let us know if you’d like a free login to do this.
The most common reason for exceeding the data threshold on your Internet plan is streaming or downloading TV shows or movies using your Internet connection. This includes streaming services such as Netflix, Hulu, HBO Go, Showtime Anytime, YouTube, iTunes and Amazon etc and streaming devices such as Amazon Fire TV, Chromecast, Roku, Apple TV etc. This also includes TV shows or movies you watch “On Demand” when your Skyrunner Internet connection is connected to your DIRECTV, Dish Network and other TV/movie providers. There can be other reasons. Please see our Video Streaming Guide at http://skyrunner.net/videostreamingguide for more information. Let us know if you’d like to discuss any other possible reasons for high data use.