Turning On Outgoing Server Authentication
If you are having trouble sending email, such as having it remain in your Outbox without sending, or getting messages returned with a 553 (that domain isn't in my list of allowed rcpthosts) error, then you probably need to enable outgoing server authentication on your email client. Following are instructions for the most common email programs:
Outlook Express
Open Outlook Express and go to Tools | Accounts... Click on the Mail tab. Highlight the mail account you are having trouble with (there usually is only one account) and click on the Properties button. Next click on the Servers tab. At the bottom of that window, you will see a checkbox that says: "My server requires authentication." Check that box! Now click OK, then Close.
You're all set. Try sending mail again.
Outlook (Versions 2000, XP, 2005)
Open Outlook and go to Tools | Email Accounts.... "View or change existing email accounts" will be selected. Click on the Next button. Highlight the account that is having problems sending, and click the Change button. On the next window, click the More Settings... button. Another window will open. Click on the Outgoing Server tab. Check the box next to "My outgoing server (SMTP) requires authentication." Leave "Use same settings as my incoming mail server" checked.
Now click OK | Next | Finish to save. You're set. Try sending mail again. In some instances with Outlook mail that is already in the Outbox will have to be deleted and re-sent to work.
Mozilla Thunderbird
Open Thunderbird and click on Tools | Account Settings... On the left side of the Account Settings window, scroll to the bottom of the tree index where it says "Outgoing Server (SMTP)" and click on it. Highlight the Outgoing Server in the list box at the right and click the Edit... button. Check the "Use name and password" checkbox under "Security and Authentication" and put your full email address in as the User Name (you will be asked later for a password). Make sure No is checked under "User secure connection:". Click OK, and OK again. The first time you go to send a message, you will be prompted for a password. Type in your email password and check the box to Remember the password. Done!
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There may be special situations where you have more complex mail configurations. Please contact Skyrunner for further assistance.